Privacy Policy

1. Introduction

Cathay Bank N.A. ("Cathay Bank," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and banking services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We comply with applicable data protection laws, including the Gramm-Leach-Bliley Act (GLBA), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) for EU residents.

2. Data We Collect

We collect several types of information from and about users of our Services, including:

• Personal Identifiers: Name, address, email address, phone number, Social Security Number, date of birth, and government-issued ID numbers.
• Financial Information: Bank account numbers, routing numbers, transaction history, income, assets, liabilities, credit history, and investment information.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on pages, links clicked, and features used within our Services.
• Location Data: With your consent, we may collect precise geolocation data from your mobile device.
• Biometric Data: With your consent, we may collect fingerprint or facial recognition data for authentication purposes.

We collect this information directly from you, automatically through your use of our Services, and from third parties such as credit bureaus and identity verification services.

3. How We Use Your Data

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our banking services and products
• Processing transactions and sending related information
• Verifying your identity and preventing fraud
• Conducting credit checks and risk assessments
• Communicating with you about your account, updates, and promotional offers
• Complying with legal obligations and regulatory requirements
• Personalizing your experience and recommending relevant products
• Analyzing usage patterns to improve our Services

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support.
• Financial Partners: Other financial institutions for transaction processing and fraud prevention.
• Credit Bureaus: For credit reporting and risk assessment purposes.
• Legal and Regulatory Authorities: When required by law, court order, or regulatory requirement.
• Affiliates: Companies within the Cathay Bank corporate family for business operations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit AES encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection practices
• Physical security controls at our data centers
• Incident response and breach notification procedures

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us:

• Remember your preferences and login sessions
• Understand how you interact with our Services
• Deliver relevant content and advertisements
• Analyze traffic and improve our website

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Portability: Request transfer of your data to another service provider.
• Restriction: Request limitation of processing under certain circumstances.
• Objection: Object to processing for direct marketing purposes.
• Opt-Out: Opt out of certain data sharing practices.

To exercise these rights, please contact us using the information provided in the Contact Us section.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of your account relationship with us
• Period required by applicable laws and regulations (typically 7 years for financial records)
• Time necessary to resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a revised effective date
• Sending an email notification to your registered email address
• Displaying a prominent notice within our mobile application

Your continued use of our Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@Cathaybank.com
• Phone: +1 800 555 1234
• Mail: Cathay Bank N.A., Privacy Office, One World Trade Center, Floor 85, New York, NY 10007
• Data Protection Officer: dpo@Cathaybank.com

EU residents may also contact our EU Representative at eu-rep@Cathaybank.com.